customer support

Hemanshu holds a day job as a user interface (UI) designer. At night he monitors his investments and dreams of saving up enough for a blissful early retirement and time with his family and books.

He holds a bachelor's degree in Electrical Engineering from IIT-Kharagpur and a master of science degree in Human Computer Interaction (HCI) from GeorgiaTech-Atlanta.

He is always on the lookout for good opportunities in user research, usability testing, and user interface design.

Customer support central

February 23, 2007 - 3:48pm — Hemanshu

Joel on software has this really good article on seven steps to remarkable customer service. What I liked about the article was the fact that he didn't simply want to have good customer service, but the kinds that customers would actually remark upon to others.

Joel describes how time and effort is spent on trying to solve the problem long term as opposed to just fixing it for that one customer. Quite an interesting read.